Shipping policy

Shipping Policy

Last Updated: 03.07.2026

At The Outdoor Company, operated by Parreto Group LLP, we are committed to delivering your order safely and as quickly as possible.

Order Processing

All orders are processed within 48 hours of successful payment confirmation or order placement (for Cash on Delivery orders), excluding Sundays and public holidays.

Once your order has been dispatched, you will receive a confirmation email or SMS containing your shipment tracking details, where applicable.

Shipping Partner

We currently ship orders across India through our trusted logistics partner:

Ekart Logistics

We reserve the right to use other reputable courier partners whenever necessary to ensure efficient delivery.

Estimated Delivery Time

Our standard delivery timeline is:

Metro Cities: 3–5 business days
Other Cities & Towns: 3–7 business days
Remote or Difficult-to-Service Locations: Delivery times may vary.

These timelines are estimates only and are not guaranteed.

Delivery Delays

While we make every effort to ensure timely delivery, certain circumstances may cause delays that are beyond our reasonable control, including but not limited to:

Severe weather conditions
Floods
Natural disasters
Government restrictions
Public holidays
Transport disruptions
Civil disturbances
Operational delays by courier partners
Any force majeure event

The Outdoor Company and Parreto Group LLP shall not be held liable for delays arising from such circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been dispatched, tracking details will be shared via email, SMS, or WhatsApp (where available).

Customers may use the tracking information provided to monitor the progress of their shipment.

Delivery Address

Customers are responsible for providing accurate and complete shipping information at the time of placing an order.

The Outdoor Company shall not be responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address details provided by the customer.

Failed Delivery Attempts

If delivery cannot be completed due to:

Incorrect address
Customer unavailability
Refusal to accept delivery
Failure to respond to courier communications

the shipment may be returned to us.

In such cases, additional shipping charges may apply for re-dispatch of the order.

Damaged Packages

If your package appears to be visibly damaged or tampered with upon delivery, we recommend:

Taking clear photographs before opening the package.
Noting any visible damage with the delivery executive, where possible.
Contacting us immediately at parretogroup@gmail.com within 24 hours of delivery.

Prompt reporting allows us to investigate the matter with our logistics partner and assist you more effectively.