Refund policy

Return & Refund Policy

Last Updated: 03.07.2026

At The Outdoor Company, operated by Parreto Group LLP, we strive to ensure that every order reaches you in excellent condition. If you receive a product that is damaged, defective, or incorrect, we're here to help.

1. Return Eligibility

Returns must be requested within 7 calendar days of the date your order is marked as delivered.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product must be returned with all original packaging, accessories, manuals, tags, and any complimentary items included with the order.

  • A valid proof of purchase (order confirmation or invoice) must be provided.

  • The product must not show any signs of use, sharpening, modification, damage caused after delivery, or tampering.

2. Damaged, Defective or Incorrect Items

If you receive:

  • A damaged product

  • A defective product

  • An incorrect product

  • An item with missing parts

please contact us within 7 days of delivery by emailing parretogroup@gmail.com.

Your email must include:

  • Your Order Number

  • A brief description of the issue

  • Clear photographs of:

    • The outer shipping package

    • The product

    • The product packaging

    • The shipping label (if applicable)

    • The damaged or defective area

These photographs are required to help us assess the claim. Failure to provide sufficient photographic evidence may result in the return request being declined.

3. Inspection Before Return Approval

All return requests are subject to inspection and approval by our customer support team.

We reserve the right to request additional photographs or information before approving a return.

Please do not send any product back without receiving written confirmation and return instructions from us.

Returns sent without prior approval may not be accepted.

4. Non-Returnable Items

Returns will not be accepted under the following circumstances:

  • The product has been used.

  • The product has been sharpened, modified, repaired, or altered.

  • The product is returned without its original packaging.

  • The product is returned because of a change of mind after delivery.

  • The product has reached the customer in perfect condition and matches the order placed.

  • The return request is made after 7 calendar days from delivery.

  • Products purchased during clearance sales or promotional offers marked as non-returnable.

  • Gift cards or digital products (if applicable).

As our products include edged tools and outdoor equipment, returns cannot be accepted once products have been used for safety and hygiene reasons unless a manufacturing defect is confirmed.

5. Return Shipping

If your return request is approved due to a manufacturing defect, shipping damage, or an incorrect item supplied by us, we will provide instructions for returning the product.

For returns approved for reasons other than our error (where applicable), the customer may be responsible for return shipping charges.

6. Exchanges

We currently do not offer direct product exchanges.

If you wish to purchase a different product, you may place a new order after your original return has been processed and approved.

7. Refunds

Once the returned product has been received and inspected, we will notify you of the outcome of your refund request.

If approved, your refund will be processed to the original payment method used during checkout.

Refunds are generally processed within 14 business days from the date the returned product is received and approved by our team.

Please note that depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Shipping charges, COD charges (if any), and other service charges are non-refundable unless the return is due to our error.

8. Order Cancellation

Orders may be cancelled only before they have been dispatched from our warehouse.

Once an order has been shipped, it cannot be cancelled and will be governed by this Return & Refund Policy.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

The Outdoor Company
Operated by Parreto Group LLP

Email: parretogroup@gmail.com

Return Address:
House No. E-14, Basement
Saket, New Delhi – 110017
India